Cancellation Policy
We start processing your order as soon as you click "Place Your Order". It MAY be possible to cancel your order during processing but ONLY if you speak with one of our online representatives, available Monday - Friday. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. Eli's is not responsible for shipping costs.
Returns Policy
At Eli's, our guarantee is simple. We want every one of our customers to be completely satisfied. We understand that sometimes there is a need to return an item. Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Please fill out and include a copy of the return form included with your order. Your items may also be returned to our Okeechobee location.
Return Shipping and Costs
Customers are responsible for return shipping costs, unless an incorrect item was shipped.
Processing Time
If you return an item, it can take 8-10 business days, after we receive the returned merchandise, for us to process the return and issue a refund.
Exchanges
If you would like to exchange your purchase for something else, please return the original item and re-order your new item online.
Defective Items
If you believe the product you received could be defective, please contact our Customer Service department before returning the item. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible.
The following items are NOT returnable:
- NO RETURNS ON CLEARANCE OR SALE ITEMS! If you return those items NO CREDIT WILL BE ISSUED.
- Merchandise that is scuffed, worn, dirty, smelly, washed, etc...
- Boots with scuffs on the bottom (only wear boots on carpet when trying them on.)
- Any product without original tags attached.
- Any special order items.
Shipping Policy
At Eli's Western Wear we provide the most economical shipping services available for our friends and customers. We do our very best to get your order shipped to you as quickly as possible. The available shipping methods will be displayed during our checkout process. The shipping time and cost will vary based on the method you select. Our preferred shipping partner is UPS and rates come directly from UPS.
Shipping Information
Orders are processed Monday-Friday, excluding holidays. Orders placed on Saturday or Sunday will be processed on the next business day. If items within an order are located at different stores this can also impact our ability to ship via expedited methods. If you have chosen expedited shipping and we are unable to do that, you will be notified as soon as possible.
Some items within the same order may ship in separate packages and therefore may show a different status and/ or shipping method. From the time you receive your shipping confirmation email, please allow 24-48 hours for your order status information to be available on the carriers website.
Expedited Shipping
If you would like faster shipping for your order, we offer Next Day, 2 Day & 3 Day shipping options. Please note that these methods will not deliver to PO Boxes. These shipping methods run from Monday – Friday only. Orders placed after 12pm will ship the following business day. We are not able to offer expedited shipping for a weekend delivery. For example if an order is placed using Next Day shipping on a Thursday afternoon, it will ship out on Friday and arrive Monday.
International Shipping
Eliswesternwear.com is pleased to offer international shipping via our partner GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.
Shipping Saddles
All of our saddles are shipped via UPS ground unless the customer requests a different method of shipping. Saddles are packaged in a sturdy box and insured for the purchase price. A signature will be required for delivery. If you wish to have your saddle shipped via an express shipping method or by another carrier, or outside the continental 48 states/international, please contact our customer service department at 1-800-226-3570.
Oversized / Bulk / Heavy Orders
Orders containing large quantities and/or bulky or heavy items (coolers, saddle pads, etc.) require additional shipping charges.
Undeliverable Packages
Sometimes packages are returned to us as undeliverable due to an issue with the shipping address. When we receive an undeliverable package back to us, you will be issued a refund of the purchase price, excluding shipping costs. Orders that are returned to us as undeliverable are not able to re-shipped. If you would still like to receive the item, a new order can be placed online.
Please Note:
- UPS will not deliver to PO Boxes.
- Hats may only be shipped via UPS within the continental US.
US Dollars
